Hyster enjoys a terrific relationship with most of its customers due its focus on creating complete customer satisfaction through its world class manufacturing. Our goal is to anticipate the needs of all our clients along with deal with them with lift trucks that provide the reliability, the value and the performance that they truly need.
Hyster fully believes in starting with the customer. The company conducts yearly focus groups and offers on-going voice of customer research which is conducted both on-line as well as in the field. We have more than 400 design engineers to translate that input into clever designs by applying our rigorous review gate process. Virtual prototype builds and advanced tools help make certain that the best equipment practices come together. Other advanced tools like dynamic modeling and virtual prototype builds help to shorten our product development cycle. We enjoy giving our customers a competitive edge.
All of our machinery are subjected to physical, environmental and virtual tests, in order to guarantee the lowest cost of ownership and total reliability. Not only do we test against our own standards, but we are continually testing against the competition's products as well. Our final tests take place in real-world customer applications so as to make sure that our products have met our highest standards.
Demand-Flow Manufacturing That is Lean and Smart
Our world-class manufacturing at Hyster is driven by Demand Flow Technology or DFT. Every aspect of plant operation is driven by DFT lean manufacturing principals toward a single objective: to deliver total customer satisfaction and flawless quality 100 percent of the time, all the time.
Total Quality All The Time
To initiate excellence from the start, Hyster uses an integrated MES or Manufacturing Execution System. The job of the MES is to manage the flow of production. The MES coordinates line activities like quality verification and part sequencing. It also utilizes quality gates and torque tools to prevent less than perfect assemblies from continuing down the line. Hyster holds random audits during each shift. These audits actually hold each worker responsible for constant quality, together with the 5s workplace organization in place to help us attain it.
As standard with all our products, Hyster offers a wide range of features. The corporation has remained completely committed to its key focus on quality and safety, on being innovative every time, and by offering several of the best material handling machinery on the market. These are only some of the reasons why Hyster has become a leader in the industry.